HRdirect Associate - English and French

SAP Business Services Centre Europe s.r.o.

Location: Prague Profession: Administration, HR and Personnel Type of contract: Employment contract Type of employment: Full-time Experience: 1 years Entry date: 10.2016 Suitable for: Graduates
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As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


  • In this role you would act as a contact person for most Human Resource enquiries and would handle a diverse range of issues and transactions. Work in a team to deliver efficient solutions in a friendly and professional way. In this position you would deal with HR enquiries mainly via email and phone. One of the main tasks is also ongoing update of knowledge and policies in cooperation with other HR departments.


  • 1 year of working experience in an SSC environment preferred

  • Working experience in call centre operations preferred

  • Project experience of advantage

  • Work experience in virtual/remote teams preferred

  • Work experience in international environment/Team/Global company preferred

  • Fluent written and spoken French skills

  • Fluent written and spoken English skills

  • Any other language skills are an advantage

  • Customer focused

  • Quality driven and solution orientated

  • Good communication skills, both written and verbal

  • Results oriented, responsible and continuous improvement attitude

  • Team work

  • Ability to work with confidential information

  • Relationship building

  • Flexible / adaptable

  • MS Office (Excel, Word, Outlook)

  • Customer Relationship Management system usage

  • Database knowledge preferred

  • Human Capital Management user experience

  • SAP system knowledge preferred

  • Customer Relationship Management system usage preferred


  • Taking, investigating and resolving transactions on the helpdesk

  • Logging all transactions on the SAP system, escalating, referring or closing calls as appropriate and resolving enquiries within agreed time frame

  • Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers

  • Work with other team members and share knowledge on various topics

  • Explain and apply HR policies and procedures to advise and guide managers and employees.

  • Understand and act according to the scope of services and Service Level Agreements for customers

  • Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions

  • Undertake tasks on the team`s daily task list as directed by the Team Leader

  • Work early/late shifts to provide Service Desk Cover for the hours of 08:00 to 19:00

  • Continuously improve your work and processes


  • 5 weeks of vacation

  • Fully paid meal tickets

  • Sick days

  • Free access to our on-site Fitness Center

  • Life/pension insurance contribution

  • Public transport contribution

  • Vouchers for various services

  • Location 3 minutes from metro station

  • Daily contact with native speakers

  • Multicultural environment

  • Work with SAP technology

About us:

Contact person:

Veronika Markova